That document is a copy of a May 2008 e-mail that begins "Ay Caramba" and exhorts recruiters to do their best to gain "Elite" status and win the trip. Another exhibit shows the company's training materials, including advice to the admissions representatives: "Call new leads within 15 minutes; Call 3 times 1st and 2nd day."
The new lawsuit in Colorado was filed on behalf of Krystle Bernal, a 2008 fashion-merchandising graduate of Westwood's Denver South campus, who is now facing federal and private student-loan debt of $75,000; Amanda Krol, a 2009 criminal-justice graduate of Westwood Online who has more than $86,000 in student-loan debt; and thousands of potential others.
The suit in California was filed on behalf of Jesus A. Contreras, a 2007 graduate of its Inland Empire campus, in Upland, who had agreed to pay more than $54,000 for a 34-month program in information technology. In the suit, Mr. Contreras alleges that instructors provided "little to no instruction" and frequently failed to show up at all. In those instances, the suit alleges, students were "still instructed to sign an attendance roster," to give the appearance that the class had taken place.